Anonymous
map-marker Doncaster, Doncaster

Delivery issue

Very poor service, really disappointed. I was waiting for my delivery and it was not delivered.

I found a missed call from delivery driver, soon after I called him and he said I didn't answer the phone and he hang up the call, therefore I called Coustomer service they said they came and I wasn't at home. I checked my CCTV footage no-one came.

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Richard B Nxq

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Verified Buyer
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Verified Reviewer
| map-marker Wisbech, Cambridgeshire

Planned delivery

ArrowXL - Planned delivery
ArrowXL - Planned delivery - Image 2

I received a text today stating that you will be delivering tomorrow - 8AFT00025005A050 to TS225WD.

It's a double and single bed.

I ordered this from Amazon and selected delivery for Saturday with assembly and packaging removal, and I chose the time slot between 11 am and 3 pm.

It's a new build and I don't get the keys until Friday, hence the Saturday delivery. The property isn't mine until Friday. The beds are needed on Saturday for my daughters.

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User's recommendation: Use Amazon cautiously as their booking app seems to have come from Alice in Wonderland.

Jay F Bia

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Verified Reviewer

Dreadful service

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Dreadful service. The most inept company I have had the displeasure of having any dealing with.

Communication is terrible, non English speaking couriers, to the point we couldn't understand a single word from eachother. Couldn't find my house, even though I sent them a Google Maps . They were 3 hours late, and still didn't turn up. My area seems to be unmarked vans and foreign agency workers.

Looks like they may be trying to stay afloat after going bust.

Formally YodelXL. Seems to make sense...

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Preferred solution: Full refund

User's recommendation: Stay away

Resolved
Robin H Yam

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Verified Reviewer

Resolved: Missing radiator

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Updated by user Apr 26, 2024

Company fixed the issue and I have been provided with apology. The supplier Victorian Plumbing resolved it by sending the missing radiator directly from the supplier, it arrived safe and sound.ArrowXL tried to deliver the original radiator today 10 days after it should have arrived, i refused it.

Original review Apr 19, 2024

How is it that when we live in an age of communications this lot dont seem to be able to tell you anything. Radiator delivered?

not to me, can you tell me where it went ?? nope as it was a redelivery so the system cannot take photos.

Absolute shower of ***

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Cons:
  • Fail to live up to website promises
  • Talk a good book

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid ordering from any company using them

Nicola W Ybc
map-marker Nivelles, Walloon Region

Complaint

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Absolutely appalling company. The first delivery date was cancelled last minute by them, as apparently there was no room on the van?

The second delivery date was again cancelled by them for another poor excuse.

Tried ringing, which was no help at all. Weeks later, I still have not received my parcel.

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Loss:
$90
Cons:
  • In professional idiots

Preferred solution: Deliver product or service ordered

User's recommendation: Stay awsy

Zymere Hjj

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Verified Reviewer

Delivered to wrong address

Took a day off work to literally sit by the window waiting for the delivery only to get a notification that nobody was at home. Photos of the delivery didn't show my house at all.

Delivered to the wrong address and then didn't even try to redeliver to the right address after I spent the rest of the day speaking to 3 different people from their office. Delivery has now been booked for not the next day but the day after.

So, because of dyslexic delivery drivers who clearly can't read the address right, I have to wait 2 more days for a delivery that might or might not come. Appalling!

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Cons:
  • Everything about them

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t purchase anything that’s delivered by ArrowXL

Anonymous
map-marker York, England

Tracked them all day on my phone,did not show up ,but says they came and got no answer and left a card which DID NOT HAPPEN,SO MAD AS TOOK A DAY OF WORK

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Did not turn up I tracked them all day,then got a message saying they did not get a answer and left a card,they did not knock or Chao my door so mad not happy at all so disappointed and disgustingly out of order,can't believe your company has the ardastly to say they tried to uplift my package so not happy my husband is so mad

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Nicola W Ybc
map-marker Birmingham, England

Complaint

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Absolute Joke of a company! First time delivery was arranged They Cancelled as apparently Couldnt fit my parcel on van ? 2 nd delivery arrangements was Cancelled AGAIN by them 4 weeks later STILL DONT HAVE my Parcel

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User's recommendation: Stay away

Anonymous
map-marker Saint Albans, England

Delivery issue

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Have been waiting for delivery 3 days had to pay a plumber as well am off work meaning loose of income would never

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User's recommendation: Would never

Arsen Jjj

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Verified Reviewer

To check delivery address

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Delivery details had to be updated. The consignment will now be delivered to the right address 1 day later than original delivery date.

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Pros:
  • It is linked to very
Cons:
  • Non

Preferred solution: Deliver product or service ordered

Arsen Jjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

To check delivery address

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Problem sorted change of address was updated. New delivery date given for the change of address 1 day later than original date

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Ronette G Ztz

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Verified Reviewer

No delivery

RonetteGray

13 St Marys Road

Lincoln

LN6 8QP

0790450****

My delivery was due between 9.45 and 12.45. I have still not received it and had no communication.

This is very frustrating as we have spent all day at home waiting. We have also missed a family birthday meal this evening while having to wait in.

Please advise me on the delivery asap. Thank you

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Cons:
  • Very poor communication

Preferred solution: Deliver product or service ordered

Lynden R

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Verified Reviewer

Not delivered

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Took a day off work to receive a replacement TV via D&G. Change my delivery slot twice.

Stayed in all day until I had a call at 18.00 saying the driver had ran out of time and I wouldn't be getting my delivery. Rearranged delivery for nearly a week later.

Absolute disgrace of a company. Please avoid these cowboys!

View full review
Pros:
  • No pros at all it even took customer service 15mins to answer
Cons:
  • Everything about them

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid if you can. Absolute crap!

Anonymous
map-marker Maidstone, Kent

To let you know I wasn't happy when I didn't get a message the day before

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I did not get a phone call the night before they arried about 7am the time message was the same day so I was not up

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User's recommendation: To do as they promise

Anonymous
map-marker Ammanford, Carmarthenshire

Spent two days trying to sort delivery with crap customer services

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Whats the point in emailing people and asking them to book a delivery with you WHEN after spending 6 hours a day over TWO DAYS of logging on and off your appalling customer service website I still have nothing but messages saying try again

WHAT UTTER TRASH YOUR SERVICE IS

ARROW XL LOL

MORE LIKE WORST COMPANY EVER DELT WITH

DO not use this company ever

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User's recommendation: Use anyone but this company

Elizabeth A Hso

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Verified Reviewer
| map-marker Durham, Durham

Complaining arguing about taking away old cooker, then left to unpack on my own

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Took me two hours just to get packing off cooker , Im exhausted now. Id not bothered if Id known how hard it going to be.

Tempted to return item. Now I have no cooking facilities.arrow xl yanked wires from old cooker,

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User's recommendation: Give this lot a miss !. More trouble than they’re worth.

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