Contact ArrowXL Customer Service
ArrowXL Phone Numbers and Emails
Customer Service:
-
+44 333 212 1708
ArrowXL Emails:
How to Contact ArrowXL?
ArrowXL Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ArrowXL Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ArrowXL is 443332121708.
The longest wait times are on Friday and Monday, while the shortest are on Sunday.
Be prepared for the call as ArrowXL may ask you for the following information to identify you as a customer: first and last name, address or customer id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ArrowXL Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ArrowXL is 443332121708.
The longest wait times are on Friday and Monday, while the shortest are on Sunday.
Be prepared for the call as ArrowXL may ask you for the following information to identify you as a customer: first and last name, address or customer id.
People call ArrowXL mainly because of request for information, return/ replace, shipping and delivery.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact ArrowXL is customer.services@arrowxl.co.uk. 98% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
ArrowXL Website:
ArrowXL Help Center:
Corporate Office Address:
Other Info (opening hours):
Office Hours:
Monday - Friday: 7 am - 7 pm
Saturday: 7 am - 6 pm
Sunday: 8 am - 4:30 pm
ArrowXL Customer Service Reviews
I bought a fridge from Debenhams and was told it would be delivered by ArrowXL. According to the reviews on trustpilot.Avoid I thought it would be a simple and easy process.
This could not be further from the truth. Not only have I paid £5 for 2 day delivery which is now days late, I am also being ignored by the so called "customer service". The live chat didn't get back to me at all so I messaged them on WhatsApp. Terrible responses after ignoring me multiple times and when they did respond, it was to only one part of the message with a simple 1 sentence reply.
They are claiming I cannot get a refund through them and to go through debenhams, which wouldn't be an issue if I had an item to return, which I don't because no one turned up to deliver it. They claim no one was home when I was sat by my front door waiting for it to turn up. No card was left and the map stopped updating the driver's location before they supposedly got to my house. I still have no fridge, no refund and no response.
The customer service is disgusting and appalling. Beware if your order is being delivered by them because the chances of you actually getting it on time or at all is extremely low.
Absolute Joke of a company! First time delivery was arranged They Cancelled as apparently Couldnt fit my parcel on van ? 2 nd delivery arrangements was Cancelled AGAIN by them 4 weeks later STILL DONT HAVE my Parcel
How Good is ArrowXL's Customer Service?
Summary of ArrowXL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ArrowXL?
Shipping and Delivery Question:
- “Wheres my parcel”
- “Date for pick up of parcel”
- “Delivery”
Request for Information Question:
- “Looking for date my parcel will be delivered”
- “To find out when my order comes should have 5th of August”
- “Need to know pick up time”
Return/ Replace Question:
- “Return a parcel”
- “Return”
- “To collect a large, heavy return from a residential address”
Product/ Service Question:
- “Damaged items”
- “Yous have sent me a message saying that i haven book a date fir my dlvery and i have”
Activation/ Cancellation Question:
- “Cancellation”
Staff Question:
- “Customer service”
Employment Question:
- “For Job”
Other Question:
- “Washing machine”
- “Complaining”
- “Collection”
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